FAQ

WHEN WILL MY ORDER SHIP?

Ready made items will ship in 1-3 business days.

DO YOU SHIP INTERNATIONALLY?

Yes, Generally shipping will be $16 and may take up to 30 days depending on how far you are from the United States. There are some countries with shipping restrictions. Please check with your local postal authority for a list of restricted items.

HOW DO I CLEAN MY JEWELRY?

My jewelry collection features pieces that have been carefully crafted from precious metals and decorated with the finest hand-selected gems - from opals to turquoise - to create timeless designs that will stand the test of time. To ensure longevity, please remove jewelry before swimming and engaging in other activities that expose them to the elements and harsh chemicals, and buff clean with a jewelry polishing cloth for best results. Enjoy the beauty of jewelry that has been tastefully crafted for years to come.

DO ACCEPT CUSTOM REQUESTS?

I do accept custom requests as my schedule allows. Please email me detailed information about what you’d like made and i’ll be happy to work with you as my schedule allows. I do require a materials deposit for all customs.

WHATS YOUR RETURN POLICY?

This product offers customer satisfaction - clear item descriptions, a 3-day window to contact me with any issues, and case-by-case returns or exchanges. Custom made sales are final. Purchase with peace of mind knowing that customer service is my priority.

DO YOU OFFER REPAIRS?

I rarely do repairs on things non GingerMade but i'd be willing to help if i can. E-mail me some photos and i’ll be happy to talk about your piece.